Refund policy
Return and refund policy
We want you to love your purchase! Please read the return conditions below — they differ for EU and non-EU customers.
European Union (EU) Customers
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You have the right to return your order within 14 days of receiving it — no explanation required.
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Items must be unused, unworn, and in original condition, with all tags attached.
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Returns must be initiated within 14 days from the delivery date.
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To start a return, please contact us at knittwear.lv@gmail.com
Defective or Incorrect Items (EU)
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If you received a defective, damaged, or incorrect item, please contact us immediately.
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In these cases, we will cover all shipping costs and issue a full refund or replacement.
Shipping Costs & Refunds
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We offer free shipping for your original order (we cover the cost to send it to you).
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In case of a voluntary return (not due to defect), the actual shipping cost we paid will be deducted from your refund.
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Refunds will be issued to your original payment method once the returned item is received and inspected.
Outside the European Union (Rest of the World)
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Orders shipped outside the EU can be returned only if the item is defective, damaged, or incorrect.
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Please contact us within 7 days of delivery, including your order number and photos of the issue.
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In these cases, we will cover all shipping costs and offer a replacement or full refund.
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If the package is returned without a reason, return costs (if any) will be deducted from the refund.
Non-returnable Items
Items on sale or marked as “final sale” cannot be returned unless faulty.
How to Return
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Contact us at knittwear.lv@gmail.com with your order number and reason for return.
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We’ll provide detailed return instructions.
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Once we receive and inspect your return, we’ll process your refund within 10 business days.